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[Versum IT specialist] VM IT 1명
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**담당업무
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ㆍIT specialist(End user Service expert)
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- Provide 1st and 2nd level IT support for multiple sites in Korea by IT support line (ITSM tool, Call, Chat and email)
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- Installation/configuration, and support of end user equipment, including Laptop/Desktop, mobile device, wireless PDA, MPS, Label Printer, others.
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- Provide staff on-boarding and off-boarding
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- Collaboration work with Global teams to resolve complicated and advanced IT related issues and implement Local and Global projects
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- Support Problem management, escalation management - Handle needed inquiries, escalations from end users
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- Support IT Lifecycle management, Asset Management, License Management
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- Provide Smart hands support to Global infrastructure team, telecom, network and server team
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- Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users.
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- Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
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- Be able to Travel within Korea. May require occasional day trips to other site offices.
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**지원자격
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- Bachelor’s degree (IT related discipline preferred)
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- 2 to 8 years’ IT experience including supporting end user technologies like desktop, Laptop, Mobile device, Microsoft office applications (Outlook, Skype for Business, Office suite)
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- Hand-on experience in IT technologies including basic networking, server hardware, Microsoft Active Directory, Telephony solutions, Cloud computing, DNS.
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- Be effective trouble-shooter, by analyzing problems and developing/improving solutions.
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- Experience in ITSM tool or ITIL certification a plus
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- Good communication and interpersonal skills with business and IT
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- Experience in Manufacturing industry of multinational company preferred.
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**우대사항
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ㆍ컴퓨터/시스템공학
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ㆍ국가유공자, 보훈대상자, 장애인우대, 사회봉사활동 경험, 통계분석능숙자, 컴퓨터활용능력 우수, 인근거주자, 해당직무 근무경험
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